Last updated: July 4, 2026
Thank you for shopping at Blekato. We want you to be happy with your purchase. This Refund & Returns Policy explains how returns, refunds, and exchanges work for orders placed through our website.
Website: https://blekato.com
Email: info@blekato.com
- Right of Withdrawal
If you are a consumer located in the European Union, you have the right to cancel your online order within 14 days without giving any reason.
The withdrawal period starts from the day you, or a person appointed by you, receives the goods.
To request a return or cancellation, please contact us at:
info@blekato.com
Please include your order number, full name, email address, and the product you would like to return.
- Return Conditions
To be eligible for a return, the product must be:
- Unused or only handled in a way necessary to inspect it
- In the same condition as received
- In its original packaging whenever possible
- Complete with all accessories, manuals, and parts
- Returned with proof of purchase or order confirmation
Products must be returned safely packaged to avoid damage during shipping.
- Non-Returnable Items
Some products cannot be returned, including:
- Personalized or custom-made products
- Sealed hygiene or personal care items that have been opened
- Products damaged due to misuse, incorrect installation, or negligence
- Gift cards
- Digital products or downloadable software after access or download has started
- Items returned incomplete, damaged, or not in their original condition
- Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at:
info@blekato.com
Please include:
- Your order number
- A clear description of the issue
- Photos or videos of the damaged or incorrect item
- Photos of the packaging, if applicable
After reviewing your request, we will offer a suitable solution, such as a replacement, repair, refund, or another appropriate resolution.
- Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Refunds are usually processed within 14 days after we receive the returned product or proof that the product has been sent back.
Please note that your bank or payment provider may need additional time to make the refund visible in your account.
- Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect due to our mistake.
Original standard delivery costs may be refunded where required by applicable consumer law. Extra delivery costs, such as express shipping, may not be refundable.
We recommend using a trackable shipping service when returning items. Blekato is not responsible for returned items lost during shipping.
- Exchanges
We only replace products if they are defective, damaged, or incorrect.
To request an exchange, please contact us at:
info@blekato.com
Include your order number and details of the product you would like to exchange.
- Order Cancellation
If your order has not yet been processed or shipped, you may contact us to request cancellation.
Please email us as soon as possible at:
info@blekato.com
If the order has already been shipped, you may still request a return after receiving the product according to this policy.
- Late or Missing Refunds
If you have not received your refund yet:
First, check your bank account again.
Then contact your payment provider or credit card company.
It may take some time before the refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at:
info@blekato.com
- How to Start a Return
To start a return, please contact us before sending any item back.
Email us at:
info@blekato.com
Please include:
- Order number
- Full name
- Email address used for the order
- Product name
- Reason for return
- Photos, if the product is damaged or defective
We will provide return instructions after reviewing your request.
- Contact Us
For questions about refunds, returns, exchanges, or order issues, please contact us:
Blekato
Website: https://blekato.com
Email: info@blekato.com